Terms & Conditions

1. APPOINTMENT TIMES

Please stick to appointment times. Our slots are at lunchtime or teatime.

A late charge of £10 is payable if you arrive after we close.

We close at 1:30pm each afternoon and 6pm each evening.

Closed for Drop off/Collection on Bank Holidays.

2. FIRST TIME BOOKINGS

To confirm your booking we need your vets form, vaccination proof and deposit WITHIN 3 DAYS.

For your pets benefit we may want to call you to discuss any health issues your rabbit has - particularly if they have a history of recurrent gut stasis or have had a diagnosis of E.cuniculi.

3. VACCINATIONS

All guests must be fully vaccinated, neutered/spayed and insured. Vaccinations must be 'in date' until your pet goes home.

If booster vaccinations are overdue, their next injection is classed as first time vaccination and they will have to wait for their immunity to build up before we can board them.

Nobivac Myxo RHD = 21 days and Yurvac = 7 days.

4. SPAYED & NEUTERED
All guests must be spayed or neutered. 

Neuter/Spay surgeries need to be done at lease 6 weeks before boarding with us.

5. PET INSURANCE

Your pet needs a pet insurance policy in place to be able to board with us.

6. VETS FORM

Please answer all questions honestly.  Incomplete forms will be refused.  If you withhold details of a previous health condition you risk your boarding contract being terminated.  No refunds will be given in this instance.

If you move house, change vets, change your phone number or your pet gets a new illness the vets form will need filling in again.

7. INDOOR V OUTDOOR

Our boarding is designed with house rabbits (Heated during the cooler months) and is unsuitable for outdoor rabbits.

8. BOOKINGS

You pay for each day a suite is booked – (includes the day you drop your pets off and the day you take them home).

Christmas Day and Boxing Day are charged at double rate.  Closed every New Year.

Minimum 4 day stay policy for holidays booked in advance.

9. ONE NIGHT BOOKINGS

Can only be booked 10 days or less before your pets sleepover. Prices start from £30. Full payment required upfront.

10. DEPOSITS

A £30 deposit is required. This is deducted from the total amount.

Deposits are to secure your dates and non refundable and non transferable to future bookings.

The deposit payment link will stay active for 3 days.

11. CANCELLATIONS BY YOU

Let us know in writing if you need to cancel your booking. 

If you cancel a booking between the day of arrival and 14 days before the booked arrival date then the full amount is still due - regardless of when the booking was made.

This also applies to non-payment and no shows.

12. CANCELLATIONS BY US

If we have to cancel your booking because :

• your rabbits arrive in ill health, 

• *have seen a vet/are too sick to stay with us, 

• vaccinations don’t comply with our policy 

• there is something you haven’t told us about before arriving or

• another situation where you are at fault 

then any money paid is non-refundable or transferable to future dates.

*For illness: We can supply an invoice to claim any lost monies from your travel or pet insurance.

If we need to cancel your booking because of our own ill health or an emergency/situation (but not one of the above) any money you paid will be fully refunded.

13. CHANGES TO BOOKINGS

£3.50 admin charge to change arrival and departure dates to your original booking. Changes subject to availability.

Changes to reduce days (*made within 14 days of the original arrival/departures dates) are still chargeable.

If you have paid and your holiday is cut short or starts later than booked no refunds for days you don’t use.

14. PAYMENTS

We send Monzo payment links to pay for your pets holiday. Payment is due 7 days before your drop off date.

15. HEALTH

If your pet becomes ill after you have booked then you must let us know, so we can decide if we can still board them.

If you arrive with a sick pet - boarding will be refused and any money paid will not be refunded.

We can not board pets:

• Within 21 days of a sedation/general anaesthetic

• Who arrive with mites

• Who have a history of snuffles/pasteurella

• Who have an active EC (E. cuniculi) infection

• Who have a contagious condition (conjunctivitis being one)

• Turn up with medication, illness or new wound that has not been discussed with us beforehand

• Who have had GI stasis within 21 days (3 weeks) of boarding.

• Who have had a past diagnosis of E.cuniculi - but not had 6 monthly panacur treatments or 9 day course of panacur before boarding

• Who’s vaccinations will run out during their holiday.

16. MEDICATION

Basic medication during your pets stay has to be discussed before you drop them off. There is a charge for this service.

Prescribed medicines must arrive in the packaging and bottle dispensed by your vets.

You will need to fill in a medication form for insurance reasons.

Medicine that is given 8 hourly (3 times a day) with a dose being due in the middle of the night is not part of our service.

The charge for any oral medication, cream/ointment/salve, drops or cleansing an area is £1.50 per application.

LINK TO MEDICATION FORM

17. E.CUNICULI & PANACUR

If your rabbit has had ?e.cuniculi or a confirmed e.cuniculi diagnosis then they must have a 9 day course of Panacur right before boarding.

18. DIRTY BOTTOMS – MATTED FUR AND MITES OR FLEAS

If your pets arrive with dirty bottoms, matted fur, mites or fleas we will not be able to board them.

Any fees paid are not refundable for unused boarding days.

19. SICKNESS WHILE BOARDING

If your pet needs to see a vet we will contact you straight away.

Under the vets instruction most minor ailments can be managed here by us - there is a charge for giving medication.

Gut Stasis - we reserve the right to take your pet to an animal hospital where they will be monitored, treated with medication & round the clock supported feeding.

Any vets fees must to be settled by you at the end of the consultation or on discharge.

We DO NOT pay for vet fees.

If your pet stays at the vets - unused boarding days are not refunded.

We charge £15 an hour for vets visits.

Extra charge to administer any treatment.

FOR MORE INFORMATION AND PRICES PLEASE SEE - IF YOUR PET NEEDS TO SEE A VET

20. PET CARRIERS

Rabbits must arrive in a secure PLASTIC pet carrier

We will not accept fabric carriers.

21. NEW PARTNERS

Rabbits need to have been bonded with their new partner for 3 months before they can board together in the lodge.

We DO NOT board male/male bonded pairs due to issues in the past.

22. GIANT RABBITS

Unfortunately our suites are not suitable for giants and giant cross breeds of rabbits.

23. FIGHTING

If your bonded rabbits fight during their stay they will be separated and you will be charged the daily rate for the additional suite or pen.

24. DAMAGES

Any excessive damages caused by your pet (requiring full re-painting, new flooring or replacing furnishings within the suite) will be chargeable to you.

25. ABANDONMENT

If you don't collect your rabbit/s within 7 (seven) days of the arranged collection date and we have not heard from you, your partner, or emergency contact we will assume you have abandoned your pet and arrange for them to go to a rehoming centre. You will be invoiced for any days they stay in our care until they go to a the rescue centre.

26. INVOICES

Any unpaid invoices will be referred to our Pet Business Insurance for them to instruct a debt collection agency to act on our behalf.

27. LIABILITY

Small pet boarders do not need a licence. We do our very best to limit the risk of illness, injury and disease and the Garden Lodge Bunny Retreat are released of all liability in the event of anything happening.

28. PRIVACY POLICY

Your personal information (data) is the information you give us on the enquiry form and vets form.

This is Your Name, Your Address, Your Telephone Number, Your Email Address.

We use this information to fulfil your booking and send your pets holiday updates.  We may occasionally send you our newsletter or important business updates.

We keep this information for 6 years.

Some correspondence may be shared to a vet if your pet is sick whilst boarding or to our legal representative for non-payment of boarding fees or vets bills as required by law.

If you want us to delete this information please email us at gardenlogebunnyretreat@gmail.com and your data will be deleted from our digital files within 30 days.

Page added 14 July 2025