Data Protection - May 2018

On the 25thMay 2018 the data protection laws changed.

You need to be aware how the Garden Lodge Bunny Retreat (GLBR) store and use your personal information.

Your 'data' is the information that you provide to us on your registration form. This (paper record) is stored in a locked file. I do not hold (and have never held) an electronic database of clients personal information.

Your Personal Information Is:

  • Your Name
  • Your Address
  • Your Telephone Number
  • Your Email Address 

How we use this information?

We use this information to generate quotations, bookings, receipts, drop-off appointments in our diary, invoicing and our own accounts.  We also use the information provided to make sure we can meet the needs of your pet and that they meet our boarding requirements.

What Will Change From 25thMay 2018

If you email us or fill in our online enquiry form and give us your contact details, your personal information may be stored electronically or be printed off and stored manually in a locked file. The Garden Lodge Bunny Retreat will only use this personal information to deliver the services you have requested.

We will not make your personal details available to anyone outside our organisation, unless we are seeking veterinary assistance for your pet or we are obliged to by law. Unfortunately,we can't proceed with an enquiry or booking without using this information. 

Any personal information about you is on our ‘Registration Form’ that will be held on file and only destroyed if you ceased to use our service for 3 years or more or you request that we destroy it

The other information you provide (on the 'About My Pet' online form) are your name only, your pets name and their past and present health details.

All email correspondence will be deleted after 12 months.

Some emails or personal data may be held for longer that the stated periods if:

  • Your booking was made more than 12 months in advance.
  • Your pet needed to see a vet during their stay.
  • There was a problem re: boarding refusal, non-payment of boarding/veterinary fees or pet abandonment.
  • We need it for our accounts. The Inland Revenue regulations state that we need to keep accounting records for 6 years.

How This Affects You 

  • All enquires for boarding must now be conducted via our contact form or by email as to keep all the 'sensitive information' in one place.
  • If you phone or send a text to make a booking you will be directed to our contact page or asked to send an email to us.
  • If you tick the box on the contact/booking form it means you have given me permission to use and keep your personal data as per our policy.
  • When paying a deposit your name will automatically be logged on our bank statement. We are legally unable have your personal data removed from our banks records.
  • Due to the changes we will no longer be contacting clients, in mailshots about important changes that might affect future bookings. It will now be your responsibility to check for any updates on vaccination policies, current prices, closure dates, and changes to our Terms & Conditions - on our Website.

Access and Deletion of Your Information

You have the right to ask us for a copy of any information that we have about you. This can be done by sending us an email to - we will give you this information within 30 days.

If you would like us to delete all your personal information, again, please send us an email with your full details (so we know we have the right person) to

The only circumstances where we will not delete personal data is if there are any issues over boarding refusal, non-payment of boarding/veterinary fees or pet abandonment.

Updated 16th February 2019