TERMS AND CONDITIONS OF BOARDING AT GARDEN LODGE BUNNY RETREAT


Booking Form

Please bring a completed Booking Form with you when you drop your pets off.


Vaccinations

YOU NEED TO BRING UP-TO-DATE VACCINATION CERTIFICATES WHEN YOU DROP YOUR PETS OFF.


Rabbits need to have two separate vaccinations to board with us.

    1. Nobivac for Myxomatosis/VHD1 which is given yearly.

    2. Filavac (or Eravac) for the new RVHD2 virus

Any RVHD2 vaccination needs to have been given within 6 months of your boarding dates.

So if the RHD2 vaccination will be more than 6 months old, from the date you want to drop them off, then they will need a top-up booster before they come to stay with us.


First Time or Overdue Vaccinations

Your rabbit needs time to build up their immunity to each vaccination, whichever way round they are done.

  • Nobivac - needs to have been given at least 21 days before their arrival date.
  • Filavac (or Eravac) - needs to have been given at least 14 days before their arrival date.

Neutered and Spayed

All rabbits must be neutered/spayed.


If you are planning a neuter or spay:

  • Males should have been neutered at least 6 weeks before their drop-off date.
  • Female spays need to have been carried out 2-3 weeks before their drop-off date.


Giant Breeds.

We're sorry but we are unable to board giant or giant cross breeds of rabbits.


Bank Holidays and Sunday's.

We don't charge any extra for Bank Holidays.

We charge double the daily rate for Christmas Day, Boxing Day and New Years Day.

Drop-off or collection appointments must be before 12 noon on Xmas Eve.

We are closed for drop-off and collections on Sunday's, Xmas Day, Boxing Day & New Years Day.


Payments

We require a deposit of 35% of the total price to secure your booking.

The balance of your pets holiday can be paid on a *Debit Card or in cash when you drop them off.

The full amount quoted for your pets holiday is still required if you reduce the number of days booked.

*Card payments above £150 will incur a 1.75% fee - this is what we are charged by iZettle to use this service.

Cancellations

Please give as much notice as possible, by email, if you need to cancel your booking.

Please remember that deposits are non-refundable and non-transferable for future dates.


Pet Carriers

Please bring your rabbits in a fully operational pet carrier intended for transporting animals.

The use of our carrier costs £5 for each use/re-disinfect.


Checking-In and Checking-Out times

Our opening hours are on our website and are by an agreed appointment time only.

If you are running late you must phone us to let us know asap - as we do have other commitments.


Extra Days

If your journey is delayed and you need an extra night/s we will do all we can to accommodate your pets in their suite or the Vanilla Villa. Any extra days are charged at the normal daily rate.

We do not refund for 'unused' days if you collect your pet early.

Please don't add additional days before/after the quoted dates without asking us first.


Dirty Bottoms

Pets must arrive with a clean bottom.

Please check rabbits bottoms and clean away any poop/urine or matted hair or ask your vet for assistance, before you drop them off.


General Health

Pets must be in good health and any medical conditions MUST be discussed with us beforehand.

We can not board pets showing signs of 'Snuffles' (Pasteurella), mite/lice infestation, illness, injury, or who are on a course of medication for something that could be contagious.


Sickness

If your pet becomes ill, we will take them to see our vet and proceed in their best interest (or your vet if it is in Trafford).

Any costs will be payable by you when you return.

We charge £10 for attending each appointment with ours or a local vet, and £25 to drive them to an appointment at the Out-of-Hours Vets. Please be aware the O-O-H Vets charge around £100 for the initial consulation.

Rabbits who start to show symptoms of anything contagious will be quarantined at the vets whilst receiving care.

We do not refund for any remaining boarding fees and you will still be liable for any veterinary fees incurred.


If your rabbit has been sick and seen a vet within 7 days of their boarding date, we need to be informed and your pet will need a vet check-up or a 'fit to board note' from your vet, before boarding with us.


Sadly, small animals can pass away very quickly even after receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Garden Lodge Bunny Retreat accept no liability in the unlikely event that this may happen.


Fighting

We will contact you immediately if your bonded rabbits start fighting. They will be separated at once and be boarded separately for the remainder of their stay. Our single daily rate applies for the use of an additional suite or the Vanilla Villa.


Abandoned Pets

If you don't collect your rabbits within 5 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender them to a rehoming service.



You enter into a boarding contract once you have paid your deposit.

By paying a Deposit and Signing our Booking Form

you confirm that you agree to our terms and conditions for this and any repeat bookings at the Garden Lodge Bunny Retreat and that you agree to settle any veterinary care bills with ourselves or the veterinary surgery.


We have the right to refuse boarding and your deposit is non-refundable if:

  • You can't provide proof of vaccinations or first time/overdue vax do not meet the immunity timescales above
  • RVHD2 Vaccination is more than 6 months old
  • Pets are not neutered/spayed or neuter/spay timescales don't meet our requirements
  • Pets are showing signs of Snuffles, mite/lice infestation, illness, injury, are on a course of antibiotics for something that could be contagious or arrive with a dirty, wet or matted bottom
  • You arrive with a giant breed of rabbit.

Pet owners must accept that accident, injury, illness, disease, mite infestation (as hay & straw are natural products) death, theft, public liability and all other insurances for the animal or themselves whilst visiting and boarding at the Garden Lodge Bunny Retreat are their responsibility and that Garden Lodge Bunny Retreat are released of any and all such liabilities. It is the pet owners responsibility to keep themselves updated of our terms and conditions before making a booking.


Debit and Credit Card payments to settle veterinary bills (including transport to and from the vets) will incur a 1.75% transaction fee, this is what we are charged by iZettle to use this service.



Terms and Conditions 2018