TERMS AND CONDITIONS


A boarding contract between you and the Garden Lodge Bunny Retreat is active once we have confirmed your booking via email, or a deposit has been paid.


Registration  We ask that each client fills in an online registration form. This only ever needs to be completed once unless your personal details change or you change vets. You will be asked to sign this form when you drop your bunnies off. 


Payments  Rates are 'per night'. You can pay for your pets holiday on a Debit/Credit Card when you drop them off. We do not accept cash. If your journey is delayed, and we can accommodate your pet/s, any extra nights are charged at the normal daily rate. We do not refund for 'unused' nights if you collect your pet early. The remaining balance is still required should you reduce the number of nights 'initially booked' during **peak Summer. As a compromise bales of hay are sent to Rabbit Rescue North West for their hungry rescue buns!


Drop Off Day  Only the registered owner of the animal can drop pets off on their initial stay. This is due to the signatures required on the registration form for Veterinary consents. You need to bring your vaccination cards with you every time your pet boards with us.


Cancellations  We appreciate as much notice as possible if you need to cancel your booking.Cancellationswithin 72 hours of your expected arrival date/time will incur a fee of 25% of the total price of your booking. You may be liable for the full amount for a cancellation or 'no-show’ on your expected date of arrival. We can supply an invoice for your travel insurance company for you to make a claim. Deposits are non-refundable and non-transferable to future dates. If we have to cancel your booking your deposit will be refunded.


Vaccinations  We only board 'Fully Vaccinated'rabbits. Rabbits need 1 injection for Myxomatosis/RHD1 and a separate injection for the new virus RHD2. You need to bring your vaccination record card with you when you drop your pets off. Please note, Eravac (for RHD2) is required every 9 months. Regardless of what your vet advises, it is our policy that first time/overdue vaccinations must be given at least 21 days before your pets arrival dateBoarding will be refused and deposits are non-refundable if vaccinations are insufficient, don't meet our timescales, lapsed or lapse before your pets collection date.


Neutered/Spayed  ALL rabbits must be neutered/spayedMales should have been neutered at least 8 weeks (2 Months) before their drop-off date, so their hormones and issues around spraying have settled.


General Health  Pets must be in good health and any medical conditions (however small) must be disclosed before your pets arrival date. If your pet develops a medical condition after you have made a booking you need to make us aware of this so we can assess whether we can board your pet. Pets must not be showing signs of a mite/lice infestation, illness, injury, or who are on a course of medication for a potentially contagious condition, including E. Cuniculi (EC) and Pasteurella. Dandruff/skin conditions need written confirmation from your vet that it is not mites/contagious. If we are unable to board your pet because they are showing symptoms of any of the above then 50% of your balance is still due. We can not board pets who have a history of Pasteurella, snuffles, cold, or cough even if it was successfully treated. Unfortunately, some rabbits find boarding stressful, which can reactivate the bacteria responsible for this highly contagious illness. Pets who have seen a vet for an illness the week before boarding, need to be passed as 'fit to board', in writing, by your vet. We can give oral medication, but we do not offer 'nursing care'.


Pets who have had a general anaesthetic the week prior to boarding  We don't board pets who have had a general anaesthetic in the 7 days before boarding. Pets need to have recovered from their operation and be eating their regular diet (along with hay) before they can stay with us - We have the right to refuse boarding if we feel there may be an increased risk of GI Statis.


We ask for a pet questionnaire to be filled in online and updated by you, if your pets health changes prior to any further bookings.


Bottoms  We do not admit rabbits who have dirty, wet or matted fur around their bottoms/back legs. Pets who arrive with dirty bottoms will be referred to a Veterinary Nurse for cleaning at a charge of £28 (Payable to Timperley Veterinary Surgery) and an alternative drop-off time will be arranged to accommodate this.


Sickness  If your pet becomes ill, we will take them to see one our two registered veterinary surgeries (or your vet if it is local to us) at the first available appointment. Any guest who goes into gut statis will be taken to Ashleigh Vets in Chorlton. Gut statis is a medical emergency and the staff here work 24/7 to give them the special care they need along with supported feeding. This may involve an overnight stay as pets are only discharged once they are eating and pooping normally.

There is a charge of £10 per visit to cover our time and 0.45p per mile to travel to and from the surgery. Some vets may need a deposit upon your pets arrival. Any costs will be payable by you either to by phone to the surgery at the end of the consultation or when you collect your rabbit. We will refuse to release your rabbit until veterinary fees have been settled. Rabbits who start to show symptoms of anything contagious will be quarantined at the surgery to receive veterinary care. Sadly, small animals can pass away very quickly despite receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Garden Lodge Bunny Retreat accept no liability in the unlikely event that this may happen. We do not refund for any unused boarding fees and you will still be liable for any veterinary fees incurred including cremation.


Fighting  If your rabbits need to be separated due to fighting, you will be liable for the additional boarding fees for another suite or the Vanilla Villa.


Giant Breeds  We do not have the amenities to board giant/giant cross breeds of rabbits.


Abandoned Pets  If you don't collect your rabbits within 7 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender your pets to a rehoming service.


To board your pets with us you must agree to our Terms and Conditions

Unlike cat and dog boarding, rabbit boarding establishments do not yet require a licence. Animals are left at the owners risk. Any, injury, illness, disease, mite infestation (as hay & straw are natural products) death and theft are the owners responsibility.

It is the pet owners responsibility to keep themselves updated of our Terms and Conditions before making any bookings.



*Debit and Credit Card payments used to settle veterinary bills with us will incur a 1.75% transaction fee, this is what we are charged by iZettle to use this service.


**Peak Seasons are July to Mid September and Xmas/NewYear


December 2018