Terms and Conditions

A boarding contract between you and the Garden Lodge Bunny Retreat is active once we have confirmed your booking via email, or a deposit has been paid.

Registration.  Each client needs to fill in an online registration form. This only ever needs to be done once unless your personal details change or you change vets. We print this for you to sign when you drop your bunnies off.

About My Rabbit.  We ask for a pet questionnaire to be filled in online and updated by you, if your pets health changes prior to any further bookings.

General Health.  Pets must be in good health and all past/current medical conditions must be disclosed before your pets arrival. If your pet develops a medical condition after you have booked you need to make us aware of this so we can assess whether we can board your pet. Pets must not be showing signs of mites/lice, illness, injury, or who are on a course of medication for a potentially contagious condition, including E. Cuniculi (EC) and Pasteurella. Dandruff/skin conditions need written confirmation from your vet that it is not mites/contagious. If we are unable to board your pet because they are showing symptoms of any of the above then 50% of your fees/remaining balance are still due. We can not board pets who have a history of Pasteurella, snuffles, cold, or cough - even if it was successfully treated. Some rabbits find boarding stressful which can reactivate the bacteria responsible for these illnesses. We can give oral medication, but we do not offer 'nursing care'.

Neutered/Spayed.   ALL rabbits must be neutered/spayedMales should have been neutered at least 8 weeks (2 Months) before their drop-off date, so their hormones and issues around spraying have settled.

Vaccinations.   ALL rabbits arriving for boarding must bring valid vaccination certificates showing the dates of their Nobivac and the new RHD2 vaccination. Please note, Eravac (for RHD2) is required every 9 months. Regardless of what your vet advises, it is our policy that first time or overdue vaccinations must be given at least 21 days before your pets arrival date. Boarding will be refused and deposits are non-refundable if vaccinations are insufficient, don't meet our timescales, lapsed or lapse before your pets collection date.

You need to bring your vaccination cards with you each time your pet boards with us.

Pets who have had a general anaesthetic the week prior to boarding.  We can not board pets who have had a general anaesthetic in the 7 days before boarding. Pets need to have 'fully recovered' and be eating and pooping normally.

Bottoms.   We do not admit rabbits who have dirty, wet or matted fur around their bottoms/back legs. Pets who arrive with dirty bottoms will be referred to a Veterinary Surgery to clean the area and an alternative drop-off time will be arranged to accommodate this.

Sickness.   If your pet becomes ill or goes into gut statis, we will take them to see our veterinary surgery (or your vet if it is local to us) at the first available appointment.

There is a charge of £10 per visit to cover our time and 0.45p per mile to travel to and from the surgery. Any costs will be payable by you either to by phone to the surgery at the end of the consultation or when you collect your rabbit. We will refuse to release your rabbit until veterinary fees have been settled. Rabbits who start to show symptoms of anything contagious will be quarantined at the surgery. Sadly, small animals can pass away very quickly despite receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Garden Lodge Bunny Retreat accept no liability in the unlikely event that this may happen. We do not refund for any unused boarding fees and you will still be liable for any veterinary fees incurred including cremation.

Deposits.  Deposits are required for all first time bookings and all bookings in peak seasons.

Payments.  Fees are payable for every night that a suite is booked. Fees are still charged for pets arriving late or leaving early.

Cancellations.  As we are only a small business we appreciate as much notice as possible if you need to cancel your booking.

Cancellations within 72 hours prior to your arrival date and time will still incur the full boarding fees for each night booked. You will be liable (and invoiced) for the full boarding fees for a cancellation or 'no-show’ on your expected date of arrival. We can supply an invoice for your travel insurance company should you be making a claim. Deposits are non-refundable and non-transferable to future dates.

Delays.  If you are delayed extra nights are charged at the normal rate.

Fighting.  If your rabbits need to be separated due to fighting, you will be liable for the additional boarding fees for another suite or the Vanilla Villa.

Giant Breeds.  We do not have the amenities to board giant/giant crosses or some 'larger than average' breeds of rabbits.

Abandoned Pets.  If you don't collect your rabbits within 7 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender your pets to a rehoming service.

To board your pets with us you must agree to our Terms and Conditions

Unlike cat and dog boarding, rabbit boarding establishments do not yet require a licence. Animals are left at the owners risk. Any, injury, illness, disease, mite infestation (as hay & straw are natural products) death and theft are the owners responsibility.

It is the pet owners responsibility to keep themselves updated of our Terms and Conditions before making any bookings.

*Debit and Credit Card payments used to settle veterinary bills with us will incur a 1.75% transaction fee, this is what we are charged by iZettle to use this service.

**Peak Seasons are July to Mid September and Xmas/NewYear



Privacy Policy

From May 2018 all small businesses are required to have a privacy policy, you can read ours here.