TERMS AND CONDITIONS OF BOARDING AT GARDEN LODGE BUNNY RETREAT



Vaccinations


We will only board fully vaccinated rabbits and we need to see your vaccination record cards as proof of this when you drop them off. Please note the immunity timescales of the new RHD2 vaccines in the banner above.


First Time or Overdue Vaccinations

ALL first time or overdue vaccinations must be given at least 21 days before your pets arrival date!


Neutered and Spayed

All rabbits must be neutered/spayed.

  • Males should have been neutered at least 8 weeks (2 Months) before their drop-off date.
  • Female spays need to have been carried out at least 2-3 weeks before their drop-off date.

Giant Breeds.

We don't board giant or giant cross breeds of rabbits.


Payments

We require a deposit of 35% of the total price to secure your booking.

The balance of your pets holiday can be paid on a *Debit Card or in cash when you drop them off.

If you don't pay your deposit within 5 days, then we will assume that you no longer want to go ahead with the booking and your dates will be made available to other clients.

*Card payments above £150 will incur a 1.75% fee - this is what we are charged by iZettle to use this service.


Reducing Days

A boarding contract is active once a deposit is paid and your booking is in the diary. The remaining balance for your pets holiday is still required if you decide to reduce the number of days booked during school holiday periods. These are our busiest times and we can't re-fill places where we have referred previous enquirers on to other boarders that we know.  As a compromise we buy big farm bales of hay for the Rabbit Rescue North West and have it delivered to them for their hungry bunnies!


Cancellations

We appreciate as much notice as possible, by email, if you need to cancel your booking.  Please note that deposits are non-refundable and non-transferable for future dates.

A cancellation or a ‘no-show’ on the expected date of arrival, may result in you being invoiced for any remaining balance for that booking.


Checking-In and Checking-Out times

Our opening hours are on our website and are by an agreed appointment time only.

If you are running late you must phone us to let us know asap - as we fit these appointments around other commitments. Sometimes an alternative appointment may have to be arranged.


Bank Holidays

If you are dropping your pets off or collecting on a Bank Holiday it is important that you arrive at the agreed appointment time, as we like to enjoy our Bank Holidays too!

Extra Days

Please don't add additional days before/after the quoted dates without checking we have availability first.

If your journey is delayed and you need an extra night/s we will do all we can to accommodate your pets. Extra days are charged at the normal daily rate. We do not refund for 'unused' days if you collect your pet early.


Dirty Bottoms!!!

We do not admit rabbits who have dirty, wet or matted fur around their bottoms/back legs. You need to check your rabbits bottom and inside leg area and under their tail before you set off. Pets who arrive with dirty bottoms will be referred to a Veterinary Nurse for cleaning at a charge of £28 (Payable to Timperley Veterinary Surgery) and an alternative drop off time will be arranged to accommodate this.


General Health

Pets must be in good health and any past and current medical conditions MUST be discussed with us beforehand. We will not board rabbits who are showing signs of a mite/lice infestation, illness, injury, or who are on a course of medication for something that could be contagious, who have had a general anaesthetic within 7 days of their drop off date or who's vet feels that it is unwise to board them due to recent medical intervention.


Pasteurella

We can not board pets who have a history of a Pasteurella Infection (snuffles/cold/cough) even if it was successfully treated. Unfortunately, stressful situations can reactivate the bacteria which is high contagious to other rabbits.


Sickness

If your pet becomes ill, we will take them to see one our of registered vets and proceed in their best interest (or your vet if it is local to us).

Any costs will be payable by you when you return. We charge £10 for attending each veterinary appointment.

Pets that fall sick who require round the clock syringe feeding or nursing care may need to be admitted to a veterinary surgery where they can receive 24 hour care. Rabbits who start to show symptoms of anything contagious will be quarantined at the vets whilst receiving care.

We are not responsible for pets who chew and ingest carpet fibres from carpet tiles.

We do not refund for any remaining boarding fees and you will still be liable for any veterinary fees incurred including cremation.


If your rabbit has been sick and seen a vet within 7 days of their boarding date, we need assurance from your vet that they are fit to board with us.


Sadly, small animals can pass away very quickly even after receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Garden Lodge Bunny Retreat accept no liability in the unlikely event that this may happen.


Fighting

We will contact you immediately if your bonded rabbits start fighting. Pets will be separated at once and be boarded separately for the remainder of their stay. Our single daily rate applies for the use of an additional suite or the Vanilla Villa.


Abandoned Pets

If you don't collect your rabbits within 5 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender them to a rehoming service.


We have the right to refuse boarding and your deposit is non-refundable if:

  • You can't provide proof of vaccinations or first time/overdue vaccinations were given less that 21 days before your pets arrival date
  • Pets are not neutered/spayed or neuter/spay or post-op timescales don't meet our requirements
  • Pets are showing signs of Snuffles, mite/lice infestation, illness, injury, are on a course of antibiotics for something that could be contagious or arrive with a dirty, wet or matted bottom or who have a history of have a history of a Pasteurella Infection - even if it was successfully treated.
  • Your pet has had a general anaesthetic within 7 days of their drop off date.
  • You arrive with a giant breed of rabbit.


Terms and Conditions and Our Data Protection Policy.

To board your pets with us you must agree to our Terms and Conditions and our Data Protection Policy. Unfortunately, we can't take a booking or board your rabbit if you don't agree, as we need this data for some of our legal records.


You enter into a Boarding Contract once you have paid your deposit.

By paying your deposit and later signing our booking form, you confirm that you agree to our terms and conditions for this and any repeat bookings at the Garden Lodge Bunny Retreat.


Pet owners must accept that accident, injury, illness, disease, mite infestation (as hay & straw are natural products) death, theft, public liability and all other insurances for the animal or themselves whilst visiting and boarding at the Garden Lodge Bunny Retreat are their responsibility and that Garden Lodge Bunny Retreat are released of any and all such liabilities. It is the pet owners responsibility to keep themselves updated of our terms and conditions before making a booking.


Debit and Credit Card payments to settle veterinary bills (including transport to and from the vets) will incur a 1.75% transaction fee, this is what we are charged by iZettle to use this service.