Do my pets need vaccinating?
ALL RABBITS MUST BE VACCINATED AGAINST MYXOMATOSIS AND VHD and from the 1st January 2017 new strain of RVHD2. This is not just for their own safety, but for the safety of our other guests.
Rabbits who are being vaccinated for the FIRST TIME (or who's vaccinations are overdue) with either the combined Myxo/VHD vaccination or the vaccine for the new strain of RVHD2, must be immunised 28 days before checking in - this is for the vaccines to become fully effective and for your bunny to recover from any possible side effects whilst they are at home with you, surrounded by their home comforts.
Why does my rabbit have to be neutered/spayed to board with you?
Neutered/spayed rabbits have healthier and longer lives, as well as not showing territorial or aggressive behavior towards other rabbits (even through a partition) and people, due to raging hormones.
Un-Neutered rabbits of both sexes can spray lots of urine up walls and around their surroundings in order to 'mark their territory'. This is particularly noticeable when they are in a boarding facility with the smell of other rabbits around them.
You can read more about why you should neuter your rabbit here: http://purrsngrrs.com/rabbit-neutering-and-spaying/
Where will my bunny stay?
Guests will stay in our large summer house in the garden. The summer house is fitted out with 3 bunny suites. The maximum amount of bunnies that will ever stay at one time is 5 (this includes bonded pairs). Our guests will never mix with other guests or our own pet bunnies.
What size are the 'bunny suites'?
There are three bunny suites. The Blossom, the Blubell Suite and the Honeysuckle suite are all 6' long x 3' wide with a 4' high wire/perspex partition.
Can I book for only 1 night?
We do usually ask for a minimum 2 nights stay, however, we can bend the rules to accommodate special circumstances. We clean all our suites and renew guests bedding and litter boxes in the morning, therefore, checking in and checking out days are charged in full.
What do you do if my bunny becomes unwell?
If your bunny becomes unwell we will contact you straight away and take your pet to our registered veterinary surgery Vets for Pets Altrincham Retail Park which is open 7 days a week or at Timperley Veterinary Centre.. But do remember that any charges resulting in a veterinary visit will be payable, by you, when your bunny checks out.
We do ask that if your pet needs to see a vet that after we contact you to confirm their vets visit that, if at all possible, you contact the surgery with your credit or debit card details. However, if this is not possible we can pay the bill on your behalf and any monies owing must be reimbursed back to us in cash when your pet checks out.
Bunnies that are unwell can be brought inside our home, in an indoor crate, so we can keep an eye on them if need be. On rare occasions, very sick animals may have to be referred to either Cheadle Hulme A&E Vets or Vets Now in Whitefield, Manchester. We hope this never happens, but you must be aware that their initialconsultation fees start at around £90 to £134 if admitted before 11pm, as they are both 24 hour specialist A&E Animal Hospitals.
What is your cleaning routine?
Daily: All litter trays and hay boxes are fully replaced with new litter/hay every morning. Each suite is fitted with non slip lino for comfort and hygiene, so that bunny berries can be swept from every suite and the floors and cleaned with soap and water and, if need be, disinfected with a veterinary disinfectant - either Ark-Klens or Anigene.
On Checking Out: When a bunny checks out, their suite is washed down, steam cleaned and disinfected with a veterinary disinfectant Ark-Klens or Anigene, along with all litter trays. Toys, bowls and bottles are thoroughly washed and steam sterilised so everything is fresh and clean for new arrivals.
What can or can't I bring?
All hay forage/bedding is provided, along with food and water bowls, toys, litter trays. All we ask is that you bring your own 'pellet' food, as a sudden change in diet can upset a bun's tum. Don't forget to pack your bunnies favourite toys and tubes to help them settle in.
However, we do ask that you don't bring your own indoor cages or outdoor runs, as we may not be able to accommodate them. We prove a cozy plastic bed that can be filled with hay/straw and a vet bed on cooler days.
Please don't bring your own litter boxes, as we have plenty here, and we like to disinfect everything that goes into the lodge.
Fleeces or blankets will not be included during boarding. If your pet brings any of these, please make sure you bring enough to see them through their stay. However, during winter we do provide a piece of vet bed for the floor or balcony.
How do you keep my bunny cool in summer and warm in winter?
In summer we run a fan on hot days and provide bunnies with a cool tile to lie on and an ice pod. In the chilly winter months beds are stuffed full of straw, as it has better insulating properties compared to hay. All guests are tucked up at night with a Snugglesafe hot water bottle.
In really cold weather we can heat the lodge for short periods of time. The heating is turned off at bedtime.
Pets can bring a sheet or fleece blanket with them - so they feel super cosy during the colder nights!
My bunny can't jump onto a stool - how will he enjoy the balcony?
We have a special ramp to enable disabled or elderly bunnies to get onto the balcony area.
What if I forget my pets food?
If you forget your pets pellet food we sometimes have food in, which we will discuss at checking in. Feeding your pet, our pellets, be an additional 25p per day for an eggcup full and 50p per day for a full bowl. All pets staying with us are fed twice a day as this gives us chance to check your pets are eating normally and helps us spot GI Statis early.
What is included in the cost?
We provide a stimulating and fun suite for your bunny to stay in while you are away. They will have places to chill and hide, toys to play with and endless amounts of hay to chomp their way through. Each suite will have its own litter box (changed daily) and bowls (or water bottles if your bunny prefers). Fresh hay will be provided daily. In the summer, green leaves, herbs and handfuls of fresh grass - all home grown, are given to guests. During the winter months Kale and other green leaves will arrive via Waitrose or Tesco.
... And of course strokes and bunny cuddles are also included in the price!
Will my bunny get garden time?
Due to the fact that grass and earth can't be disinfected between guests, we only allow bunnies who are 'long stay' guests to have garden time. Long staying guests will have the exclusive use of our large run, on an allocated part of the lawn. Bunnies are never left out on their own. If we need to pop out, bunnies are returned to their suite.
Can I contact you for updates while I am away?
Of course. We can text or email you or you can follow us on Twitter @bunnies_lodge or Facebook Garden Lodge Bunny Retreat and see your bunny having a fun time. We can also send you photo updates via WhatsApp.
What will happen if we are delayed on checking in or checking out?
If you are delayed please let us know (by phoning us) as soon as possible. I do have other commitments and schedule my diary around pet check-in times. If you are delayed checking-in we can arrange an alternative checking-in time later that day or arrange a collection if you are local. I am the only person who admits pets, as I do a physical health check, my family can't do this in my absence.
If you are delayed on collection day please phone us asap. We know that delays can happen both on the roads and at airports, and we will continue to look after your pet/s until you come to collect them. If the Lodge is full we have the Vanilla Villa in another building that can be used in emergencies like this. Your bunny will still be surrounded by their familiar things in the Villa so they settle. If your pet/s stay for an additional night we will only charge you for the extra night when your bunny checks out. We DON'T charge for extra for the additonal 'housekeeping/cleaning'.
Any pets that are not collected with 7 days of their original checking out date will be surrendered to the local animal sanctuary. Of course we hope that this never happens.